'How utterly demoralising when we’ve worked so hard'

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Staff at Alderley Edge Medical Practice were left feeling very disheartened after finding the above note in their prescription box today (Wednesday, 4th August).

Dr Taylor said "How utterly demoralising when we've worked so hard. We never closed. We're not hiding. We have provided unprecedented service to those in need during this pandemic. Unfortunately there is no known cure for ignorance."

A colleague from Wilmslow Health Centre added "Absolute kick in the teeth to all staff working in primary care who struggled on in the most difficult of circumstances.

"GPs never closed. Primary care saw every patient that needed to be seen. TeamGP has never been busier.

"Sadly even we can't vaccinate against ignorance..."



Here's what readers have had to say so far. Why not add your thoughts below.

Graham McLelland
Wednesday 4th August 2021 at 12:27 pm
As a long time resident of Alderley Edge( 72 yrs) I have always found the staff Doctors nurses and office staff very very helpful kind and considerate.To receive a note like this (unsigned I believe is disgusting.These are very difficult times for all where is the "milk of hunam kindness?"
Jean Wearne
Wednesday 4th August 2021 at 4:37 pm
I entirely agree with Graham McLelland. We are extremely fortunate to have such a dedicated caring medical practice in the village, who have worked so hard during the pandemic to keep the service going. It must be devastating to receive such unwarranted abuse. All the staff deserve our unreserved gratitude.
Stuart Redgard
Wednesday 4th August 2021 at 5:11 pm
Jean Wearne. Absolutely spot on. This is unwarranted abuse and should be reported to the police.
Mike Dudley-Jones
Wednesday 4th August 2021 at 5:17 pm
On behalf of the Parish Council, I am shocked and appalled that someone should write something like this, and then post it without any signature. ‘Step up to the plate’ if you want to be taken seriously but to hide like a ‘keyboard warrior’ is shameful.

I know I speak for the majority of Alderley Edge residents when I say that we receive a truly wonderful support from our Medical Centre and all of the Staff there who make things happen. Reaction time and communication is quick and efficient and we should all count ourselves as fortunate to be cared for as we are here in Alderley Edge.

If things go wrong, which of course they do in any busy environment, it seems that social media is now the first port of call. This allows criticism to be levelled without the criticiser having to take any responsibility for their actions. It is a behaviour trait that will destroy communities and breed an alternative culture which I find abhorrent. But it is fast becoming the ‘norm’.

Show your support here for our Medical Centre staff please, who must be puzzled by this attack - and who must be hurting. They deserve to know that they have your support and appreciation. Please don’t let this mindless nonsense prevail.
Diana Bullock
Wednesday 4th August 2021 at 8:39 pm
I wholeheartedly agree with all the above comments. I, like Graham, have lived here all my life and feel I have been very fortunate in having such a wonderful medical practice.
Alan Brough
Thursday 5th August 2021 at 10:21 am
There's something decidedly "whiffy" about a person slipping that note anonymously into the prescription box.

The team at the Medical Centre have provided excellent service in very difficult circumstances and they deserve much better than this.
Kriss Coombes
Thursday 5th August 2021 at 11:02 am
I too agree wholeheartedly with Mike D.J.
During my 36years residency in A/E I have always appreciated and enjoyed the excellent care given to me by this most pleasant and professional team and I hope that the staff will not allow this shameful coward to cause any further distress
Roy West
Saturday 7th August 2021 at 10:33 am
I support all the above comments regarding our Medical Centre. We have always found all the staff most helpful and sympathetic and cannot understand why someone would post this note in the prescription box. The doctors and staff have been on the front line during the pandemic and deserve better than this!
Claire Brown
Sunday 8th August 2021 at 3:15 am
I don't understand. This is not a " note". It's not handwritten, it's not from anyone or addressed to anyone. It doesn't deserve any of this attention. I don't know what it is. Rip it up and just ignore it.
Catherine Ferns
Tuesday 10th August 2021 at 4:13 pm
Hopefully all the staff at the Medical Centre realise that most of us really appreciate how they’ve been there for us through this Covid period. Obviously routines have had to change, but our family can honestly say that any health issues we’ve had through the pandemic, have been dealt with swiftly.
There’ll always be a small minority of people who are never satisfied sadly.
Christopher Hassall
Tuesday 10th August 2021 at 4:27 pm
Who ever sent the note doesn’t need a GP but a Psychiatrist An absolutely ridiculous and uncalled for comment.I have nothing but praise and admiration for all the staff at Alderley edge medical practice. Well done to all of you
Ruth Craggs
Wednesday 11th August 2021 at 8:08 am
I worked for the doctors at Alderley Edge surgery for over 10 years as a HCA. I saw first hand how they went above and beyond their duty to provide an excellent service to patients. Always very approachable for us staff too. Putting a note like this through the door is disgraceful behaviour and shouldn’t be aimed at the Doctors.
Roy Hall
Wednesday 11th August 2021 at 8:19 am
Yes these guys have done there best i even had a home visit from a very charming young new doctor !
Chris Jones
Friday 3rd September 2021 at 10:28 pm
Yes whoever posted this note went about venting there views in the wrong way but they do actually have a point.
When will GPs be back to normal?
Stuart Redgard
Monday 6th September 2021 at 12:00 am
#Chris Jones.

I can only assume that will be when the pandemic is over. When will that be? I don't know nor does anybody else.

How long is a ball of string?

Answer: https://tinyurl.com/vkt8ujed
Chris Jones
Wednesday 8th September 2021 at 12:25 am
Piece of string