64% of complaints against Cheshire East Council upheld

Complaints data for every council in the North West for 2020-21 has been published today (Wednesday, 28th July) by the Local Government and Social Care ombudsman as part of its annual review of local government complaints.

Between 1 April 2020 and 31 March 2021 a total of 33 detailed investigations into compalints against Cheshire East Council were carried out.

During this period there were 21 upheld decisions which equates to 64% of the complaints investigated by the LGSCO, compared to an average of 63% in similar authorities.

Data from this year's statistics shows for Cheshire East most complaints were about children and education, particularly special education needs and child protection. There were also a couple of complaints each about planning and adult care services.

To allow authorities to respond to the Covid-19 pandemic, LGSCO did not accept new complaints and stopped investigating existing cases between March and June 2020. This reduced the number of complaints they received and decided in the 20-21 year.

However, between 1st April 2019 and 31st March 2020 LGSCO carried a total of 29 detailed investigations into Cheshire East Council, 17 of which (59%) were upheld.

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