New online route for concessionary bus passes

Bus passenger in mask (stock image)

Cheshire East Council has introduced a new system to make it easier for older and more vulnerable residents to apply for concessionary travel passes.

The authority and its transport company, Transport Service Solutions (TSS), have created a new online application portal on the council's website.

The process avoids the need to physically visit a customer service point, such as the local library, although that facility will resume from 6 July on a phased basis.

The new system has been approved under data protection regulations and meets accessibility and security requirements.

Residents who do not have a computer or someone to assist them, can still apply to the council once libraries and customer service centres re-open from July 6th.

The new online application system will be operating from 1 July. At the same time the council is reverting to pre-lockdown concessionary bus travel arrangements.

From 1 July, free concessionary bus travel will only be available after 9.30am and the half-fare concessionary travel before 9.30 will return, as the country gradually eases out of pandemic restrictions.

Cheshire East Council and TSS, along with a number of local authorities, lifted the time restriction on free and concessionary bus travel during the lockdown period, enabling older and vulnerable residents to get to supermarkets and access other key services.

Cheshire East Council deputy leader, Councillor Craig Browne, said: "We anticipate that many older, disabled and vulnerable residents would prefer a more convenient and safe method of applying for their concessionary bus pass and, if necessary, they can be helped by a family member or friend to do this.

"At the same time, we must try to get the borough's transport economy back on its feet and to revert to the pre-lockdown peak time travel arrangements is a natural step in that direction."

Residents are reminded that face covering is required on public transport.

Further information relating to concessionary bus travel, temporary arrangements during the pandemic and the new online application process can be found on the Cheshire East Council website.

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Comments

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Bill Pilkington
Tuesday 30th June 2020 at 3:52 pm
When will the community transport service re-commence operation?