Another Wilmslow bank set to close


Barclays have announced they will be closing 12 more bank branches across England and Wales in August, including the Wilmslow branch.

A Barclays spokesperson said: "As visits to branches continue to fall, we need to adapt to provide the best service for all our customers.

"Where there is no longer enough demand to support a branch, we maintain an in-person presence though our Barclays Local network, live in over 200 locations, based in libraries, town halls, mobile vans and our new banking pods.

"We also support access to cash with our cashback without purchase service, 24-hour deposit-taking ATMs and by working alongside the Post Office and Cash Access UK."

Barclay Bank will close their Grove Street branch permanently from 12pm on Friday 25 August.

Barclays stated that "When deciding whether to close this branch, we looked carefully at how it's been used and how customers are banking in other ways."

  • 92% of people who use our branch have also banked using the app, online and by phone in 2021
  • Less than 10 customers use this branch regularly as the only way to do their banking
  • 13% of this branch's customers have used nearby branches in the last 12 months

A spokesperson for the Wilmslow branch added "We'll be here for you – just in a different way. We want to reassure you that we're here to help. We'll stay in your community and you'll be able to talk to us in person. We're finalising the details of where we'll be based, and when, to support you with your banking, and we'll share the details locally once confirmed.

"We'll be available to help you with things like day-to-day banking queries and helping you manage your money, though there won't be access to cash at this site. We'll also add the location and opening times on our website – just search 'Barclays branch finder'."

If you have any concerns or would like to talk to us about this closure, or you'd like some help with what to do once it's closed, please get in touch. You can call us on 03457 3453452 , or email Lisa McCormick, your Customer Care Director for Manchester & Cheshire [email protected]



Here's what readers have had to say so far. Why not add your thoughts below.

David Hadfield
Monday 22nd May 2023 at 5:40 am
Banks are a joke these days.
Whenever I hear the name Barclays Wilmslow I hear so many stories of customers have to queue for half-an-hour on almost every visit.
Where will the nearest Barclays be ? Altrincham or Macclesfield.
Banks should work for us, not the other way around.
and ;
"Less than 10 customers use this branch regularly as the only way to do their banking" ? I just don't believe that statement !
Andy Brown
Monday 22nd May 2023 at 12:45 pm
Nearest Barclays branch will be Altrincham.

The Macclesfield branch closed on 14APR2023 and is replaced with a visiting service much like the one in Alderley Edge.
Anna Meadmore
Thursday 25th May 2023 at 7:00 am
I would like to echo all the comments made above. My family has banked with Barclays for 90 years, but the standards of this once excellent bank have been noticeably slipping for the past several years. The reason for the reduced footfall in the Wilmslow branch is that the service has been perfunctory at best. I have counted 15 people in the queue for one window, in spite of staff coming out to point customers to the machines. At the end of last year I had a request which could not be done online, and the gentleman at the window said he could do it, but he made it clear that he was definitely doing me a favour.

Another time I was there after the windows had closed, there was one man with a personal banker. I experimented to see how long it would take for someone to help me. I waited 57 MINUTES before a lady came to apologise, but even then she couldn’t help. Yet another time, the bank had no Euros (not had time to order them!)

It is true that the staff are undertrained or less than competent, and also present quite an unprofessional appearance - laddered tights, scuffed shoes, collars and ties loose. Compare this with the branches in Canary Wharf and ask why Wilmslow should deserve less.
I have found that Barclays are good in chasing unusual activity on an account, but the telephone service is dire, and if you manage to get past the voice recognition and actually speak to a human, it is usually quite difficult to understand what is said.

As for all the guff about "We are here for you and Barclays Local Network," the people of Wilmslow can easily see through this for what it is excuses - for a failing service. How sad.