Cheshire East Council is currently experiencing a high volume of calls and is struggling with demand from non urgent enquires.
A spokesperson for Cheshire East Council said "The council is working to prioritise the safeguarding of the most vulnerable residents and protect frontline services."
"Residents are asked to think before they call and only call the council if they really need to. A lot of queries can be answered on our website at cheshireeast.gov.uk where online forms can be completed to submit questions or to report an issue."
For information, government guidance and the latest advice about COVID-19, residents can visit a new dedicated area of the website at cheshireeast.gov.uk/covid
A spokesperson for Cheshire East Council added "If you have urgent concerns about a vulnerable adult or a child please call our safeguarding team. During office hours for adults call 0300 123 5010 or children call 0300 123 5012 (option 3). For out of hours support for adults or children call 0300 123 5022."
The council has launched a new community scheme called People Helping People.
This is offering services such as gathering medical supplies, meal delivery, a friendly phone call, advice and guidance or another support service. If you need help or would like to volunteer yourself to help with this scheme please register online.