Designs You Will Love. Quality You expect. Service You Deserve
A new Kutchenhaus kitchen showroom launches in Wilmslow this Saturday 24th November and owners Karl and Chloe Donovan took 5 minutes out of their hectic schedule to tell us all about them and their new venture...
If you're not familiar with the brand Kütchenhaus, you might assume that it's just another high-end, high-cost German kitchen brand tapping into the British love for stylish, precision-made kitchens. You would be just a little bit wrong, it turns out.
"Our greatest challenge is that people always associate German brands with the highest quality and associated high costs," says Chloe. "In the case of Kütchenhaus they'd be partially correct; it delivers the high-end design and precision engineering we want, but the costs are much more sensible than people expect. Once people can see what we can create for them, and the budget we can achieve, they're always quite delighted!"
In selecting which franchise brand to partner with there was only one choice that fitted our needs... Kutchenhaus is supplied by Nobilia the world's largest manufacture of kitchens, supplying to over 54 countries with a high reputation for superb quality engineering at surprisingly affordable prices. "Their ethos on design and manufacture is centred around the customer experience and for the money you pay you absolutely won't find better quality" Karl adds.
Finding out a bit more about the motivation to start the business Karl has significant experience of the kitchen industry spending the last 15 years leading the kitchen sales and installation service for a large national company, whilst Chloe has held a variety of senior customer service and project management roles which when combined together gives them a winning formula to deliver their 3 main goals: -
1. Designs you will love
2. Quality you will expect
3. Service you deserve
The design process takes place at the Kütchenhaus showroom, using state-of-the-art technology.
"Once we have accurate measurements of the planned kitchen area, then we can create 3D visuals of the proposed design," says Karl.
"We have a huge range of colours, styles and finishes to show clients and undertake detailed conversations with them before we start their plan. Often people come here simply wanting to replace their current kitchen in the same form and layout as they currently have, they are usually very surprised with what we can do for them that really lifts the space from purely functional to more of a lifestyle."
"We deliver the lifestyle our customers want," Chloe says. "I'd describe the process we go through with them as a 'design experience.' We absolutely don't just put boxes on walls. By taking time to understand how people will use their new kitchens we can create a living space that really enhances their day-to-day life."
Karl adds: "Our 3D design technology allows the customer to see and 'walk' through the new space and really envision how it will all come together, which is really hard when the work's in full flow and the only thing they have is a 2D builder's plan."
From just a short chat with Karl and Chloe their commitment to customer care becomes very clear.
"Regardless of the level of investment we give all our customers the same service," Chloe says. "It's our objective that every single customer is proud of their new kitchen and wants to show it off to family and friends."
Karl sums it up: "It's easy to say you genuinely care, but it's not about the tell, is it? It's about the show. We will prove, every time, that we have a genuine interest in and care for our customers' needs, hopes and wishes and deliver a living space they'll be proud of for years and years into the future."
1/2 Wilmslow Green, SK9 1BT
01625 687 033
Weekend Launch Event – what's happening
Join us to celebrate the launch of our new German Kitchen showroom on Saturday and Sunday 24th / 25th November
We have lots to see including:-
* Free goodie bags, children's balloon giveaways
* AEG product demonstrations
* Free tea or coffee demonstrated and served from the Quooker hot tap team
* Exclusive for the weekend, live baking demonstrations from Scarlett Tyrrell owner of French Patisserie Reign who will wow you with her amazing creations and you can try them all as well.